FAQ

Who can apply for membership?

Victito welcomes applications from all types of people who are either currently experiencing workplace challenges or who would just like the peace of mind of having the support should it ever be needed. Our member levels can be found on our membership page on our website

What are our membership fees?

Membership subscriptions are £12.60 per month. Victito membership is conditional upon continuous payment of the membership fee. The fee quoted is for individual membership only.

You may make a one-off payment for a year’s membership by credit or debit card or an annual direct debit payment. We reserve the right to increase our membership fees and updates will be sent to your registered email address and notified on our website.

Our membership gives members reassurance that should they have a workplace issue they will be provided with advice, an employee assistance scheme, along with other member benefits.    If you have any membership queries, don’t hesitate to talk to us.

I have a workplace issue now –  can I access Victito’s services?

We call this initial immediate access entry.   Non-members are welcome to access our services, however, our services will be chargeable at a very competitive daily rate and you will need to first subscribe to our membership on the terms above.

Do I have to enter my payment details?

Yes.  This means that your subscription will always be up to date and you are always covered.

What if I can no longer make membership payments?

You can cancel your membership at any time, however, Victito does not provide refunds in any circumstances. Your membership will automatically be cancelled if we do not receive payment from you and future reinstatement means that you will become a new member

Can I get a refund?

Victito does not refund members once payment has been received in any circumstances.

How will you communicate with me?

When you join Victito, you provide us with your personal details, including your phone number and email. By giving us this information, you are agreeing that Victito may contact you from time to time by email or SMS text message with information related to services, products and events. You may at any time opt out of receiving communications from Victito by contacting us.

Is my data protected?

Your data is stored securely on a class-leading cloud-based platform based in the UK.   The website is encrypted using an SSL certificate 256-bit (2048 bit-key) for your security and peace of mind.   Every step has been taken to ensure the safety and confidentiality of your data.

Victito complies with all related Data Protection regulations. The personal data that you supply will be used to process your application and/or membership subscription.  As a member of Victito, your data may be used for statistical and analytical purposes and to administer your membership. In disclosing your personal details to us, you agree that we may process and may disclose your personal data as required by law to any partners or third parties who may use your personal data to:

• Undertake quality administration in relation to any support we would provide you
• Contact you directly in relation to quality control purposes
• Inform you of products or services offered by partners and third parties
• Carry out statistical analysis on an anonymised basis which may be carried out by us

The administrators of Victito can see your data if they need to offer assistance.   Please note this never includes any financial information as they are held by the external payment portals. 

If you wish to obtain a copy of your personal data held by us, then please write to us at 1st Floor, 85 Mercian Way, Stockport, SK3 9DF. Please note that you may be charged a fee of £25 for this service. You may also be asked to provide proof of your identity and for information that might help to locate the information you are seeking

How can I make a complaint?

Victito is wholly committed to providing members with high-quality service and will always endeavour to meet your needs. Therefore, please let us know if there is a problem. We hope that we can address any issue that arises before it evolves into a reason for complaint.

We value your feedback, both positive and negative and we take complaints very seriously. You may be assured that all problems and complaints will be dealt with both courteously and promptly. Victito intends to respond to your concerns in a professional and efficient manner and would ask that your dealings with Victito staff also reflect this approach.

If you are a Victito member and you are dissatisfied with the service you have received, or are unhappy with how you have been treated by a member of Victito staff, please contact us as soon as the matter arises by email at hello@victito.co.uk. The individual dealing with your enquiry will endeavour to rectify the situation immediately or if unable to, can advise you of the most appropriate person to speak to.

Alternatively, you may wish to write to us. We aim to respond to all written comments and complaints within 28 working days. If we feel the matter will take longer to investigate, we will acknowledge receipt of your letter and indicate when you can expect to receive a full and final response.

Any written complaints should be addressed to us at 1st Floor, 85 Mercian Way, Stockport, SK3 9DF or emailed to hello@victito.co.uk

What’s the next stage of development for Victito?

Over the next few months our focus will be on ensuring:

• our members get the best service
• we continue to build our membership portfolio and profile
• we are up-to-date on all employment-related activities that could affect our members
• we continue to work on the ideas we have about providing support during difficult times for our existing members.
• we continue to further develop our membership offerings

I think Victito is a great idea and I want to help.   What can I do?

We think it’s a great idea too.   Thank you for your offer of support.   There are several things that would be useful.

• Tell everyone you know about us! Tweet about us @victito and join our Facebook page.  Encourage your colleagues to join us too.
• As we are developing our services, we will need help – sometimes from people with specific skills and we will advertise these on the opportunities board. Please let us know about what you do and encourage other people to respond to these adverts too.
• We want your feedback and testimonials. If there’s something that we need to hear then please tell us.   Sometimes we will ask for specific feedback from our members and we’d like everyone to respond.

Who owns Victito?

Victito is set up as a limited company.   It is made up of four partners, who believed that there was very little available for employees to safeguard their interests in the event of a workplace issue.   They are passionate about ensuring that employees who find themselves in a difficult place at work have the best advice and support possible.  They believe this is the right thing to do and they came together to design an affordable solution for employees through a membership approach.   They are happy to chat if you want to know more.   Please contact them directly.

I would like to advertise on your site who do I speak to?

We have a limited amount of space for advertising and invite adverts from carefully selected companies that enhance our offer to our members.  If you are interested in finding out more please get in touch.

I have a suggestion. Who do I contact?

We would be delighted to hear your comments and feedback.   Please get in touch