Terms

Terms and conditions

Introduction
Responsibilities of members
Membership
Membership categories
Membership types and length of membership
Ending your membership
Increase in membership fees
Cancelling your membership
Failure to pay your membership
Changing your membership fees and this agreement
Making changes to your services
Complaints
Liability
Victito Privacy Notice & GDPR Policy

1. Introduction

To help you get the best out of your membership and to understand our responsibilities to you and your responsibilities to us, please read these terms and conditions. Please remember that if you sign up to any of our online facilities or groups, extra terms and conditions may apply.

The language we use should make these terms and conditions as clear as possible. If you have any questions, a member of our team will be happy to help you.

All members must keep to the same terms and conditions.

These terms and conditions apply to all our members. They are necessary to make sure you understand the conditions of your membership ensuring we can offer you the best service possible.

These terms and conditions apply at all times and take priority over anything a member of our team has told you.

These terms and conditions replace any previous versions.

Terms and conditions of membership Definitions that apply to:

You – the member

We and us – Victito Limited

Victito Limited – which you have applied to join

2. Responsibilities of members

a. Once a membership has been entered into:

- - - if you tell us something in relation to your membership (including ending it) we will take that as authority from you alone – we cannot accept instructions from a third party;
    - you will be responsible for paying all the appropriate membership fees;

b. All of these terms and conditions of membership apply to you unless we advise you otherwise.

- - - The terms in 2a and 2b also apply to anyone who makes an application online.

3. Membership

Standard membership is entered into upon application through our website and upon receipt of payment of first month’s membership fees as set out on our website. Fees are paid through Gocardless.com and can be set up through our website. Membership is rolling subject to continued monthly fees being received.

4. Membership categories

You are entitled to use our services available under your category of membership. Each category of membership may have certain restrictions, which only apply to that category of membership. We will tell you about these restrictions when you join or when you change your category of membership, whichever applies. You can also get details from our website.

5. Membership types and length of membership

We operate only a Standard Membership

a. Your membership will begin on the day we receive you first month’s subscription

b. Your membership will then continue indefinitely until you cancel you Go Cardless madate;

we cancel your membership (see ‘Cancelling your membership’).

For Standard Membership, your membership fee, as detailed on our website, is due every month and covers the month ahead until the same day on the next month when the fee is due again.

To keep your membership live, unless we agree otherwise, you must pay for your membership by making

- - - a one-off payment to pay for the whole year through GoCardless.
    - monthly instalments by direct debit pay monthly through GoCardless.

Enhanced membership will only be achieved after fees have been received monthly continually for six months and then thereafter.

6. Ending your membership

- Only you can end your membership.
- You can end your membership by cancelling your mandate. From the moment this is cancelled, you will cease to be a member of Victito and you will stop being eligible for Victito’s services and support. Victito reserves the right to charge at full cost payment for any work that has been provided that cannot be recovered over time through your ongoing membership.
- You can cancel your membership at any time
- Please note that Victito does not provide refunds in any circumstances.

7. Increase in membership fees

a. Victito reserves the right to increase fees. If we do this, the new fees will come into force at least 1 month after notification to our members.

8. Cancelling your membership

a.We will not tolerate our staff or other members being verbally abused, intimidated or physically threatened. If we find this to be the case, we have the right to report you to the police, to ban you immediately and permanently from your membership facilities and to cancel your membership.

b.If we cancel your membership for any of the reasons above, we have the right to keep the money you have paid under this agreement to cover any reasonable costs we have had to pay. We will also not accept any future applications you make for membership to Victito Limited in the event of 8a.

c.We may also cancel your membership in the event that Victito ceases to trade for any reason.

9. Failure to pay your membership

If you do not pay your membership fee when it is due your membership will be automatically cancelled by us. Any benefits you may have built up through the period of your membership will be lost, e.g., full discounted rate to services after six months of membership.

10. Changing your membership fees and this agreement

We may increase membership fees automatically each year by up to either 1% above the rate of inflation, according to the Retail Prices Index or 3%, whichever is higher.

a.If we plan to increase the membership fees by more than the higher of these amounts, we will give at least a month’s notice of the change by writing to you and/or displaying the update on our website.

b.As well as the increase described above, we reserve the right to increase membership fees at any time to take account of any increase in the rate of VAT. We will make every reasonable effort to give you at least one month’s notice of the increase (either in writing or by displaying the update on our website).

c.We may make reasonable changes to these terms and conditions at any time. These terms and conditions will always be accessible on our website.

11. Making changes to your services

We reserve the right to increase, reduce or withdraw any services or products in relation to your membership either permanently or temporarily to provide the best possible service through your membership.

If we decide to make any other change to the services and products available through your membership, we will give you notice by displaying the update on our website.

12. Complaints

a.We are committed to making sure our members are satisfied with the service we provide, but we are realistic enough to know that things don’t go according to plan all the time. If you have a complaint, we want to know about it as soon as possible so that we may fully investigate it and sort the matter out.

b.If you have a complaint, you should inform a member of our team by emailing us at hello@victito.com.

13. Liability

Nothing in these terms and conditions is meant to limit any rights you might have as a consumer.

14. Victito Privacy Notice and GDPR Policy

Who we are and what we do

Victito Limited respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data and sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Victito Limited is the data controller and responsible for your personal data (referred to as “we”, “us” or “our” in this privacy policy).

We have a data protection lead (DPL) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact our DPL at hello@victito.com.

This policy is updated from time to time. The latest version updated is published on the website. All updated versions of the policy will be published on the website.

Our contact details

Name: Victito Limited

Postal Address: SMA – 1st Floor, 85 Mercian Way, Stockport, SK3 9DF

E-mail: hello@victito.com

Information we may collect from you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). When you visit our website or correspond with us by phone, e-mail or otherwise you may give us information that would be classed as personal data about you and others you are acting on behalf of. We may collect, use, store and transfer different kinds of personal data about you when you do so which we have grouped together follows:

a) Identity Data which includes your first name, last name, username or similar identifier, marital status, title, date of birth and gender.
b) Contact Data which includes your billing address, home address, email address and telephone numbers.
c) Health Data which includes any information about your health including your medical history and/or current health status including but not limited to data regarding test results, diagnoses and medications.
d) Financial Data, which may include your bank account and payment, card details.

Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

e) Technical Data may include internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
f) Profile Data which includes your username and password for any accounts set up to access our products and services, purchases or orders made by you, feedback responses.
g) Usage Data, which includes information about how you use our website, products and services.
h) Marketing and Communications Data which includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but does not directly or indirectly reveal your identity and so is not personal data in law. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with combined data as personal data, which will be used in accordance with this privacy policy.

We may collect Special Categories of Personal Data (as defined in GDPR) about you. This includes details about your race or ethnicity, religious or philosophical beliefs, sex life or sexual orientation (unless as part of your health data), political opinions, or trade union membership. This may include information about criminal convictions and offences.

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Keeping your data secure

We know that data security is important to you and it is therefore important to us. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. We utilise the services of a secure third-party provider, Go Cardless. The following links provide details of their privacy, GDPR and security policies.

Only secure email addresses will be used, underpinned by the latest encryption protocols and we utilise SSL certification

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

https://gocardless.com/privacy/payers/

https://gocardless.com/privacy/account-holders/

https://gocardless.com/legal/gdpr/

https://gocardless.com/faq/merchants/security/

How we will collect your data

We use different methods to collect data from and about you including

Direct interactions

You may give us any of the categories of data phone, e-mail or otherwise. This includes personal data you provide
register to use our website;
make a request for our products or services;
request marketing communications to be sent to you;
give us some feedback;

Automated technologies or interactions.

As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies. Please see our cookie policy for further details.

Why we will use your data

The lawful bases for processing personal data are set out in Article 6 of the General Data Protection Regulation (GDPR). We may process your personal data on more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out below. At least one of these must apply whenever we process personal data:

Consent:  you have given clear consent for us to process your personal data for a specific purpose transparently, and not because you are relying on it as the lawful basis for processing.

Contract: the processing is necessary for a contract we have with you (for example, to process and deliver goods or services to you and to manage our relationship with you), or because you have asked us to take specific steps before entering into a contract.

Legal obligation: the processing is necessary for us to comply with a legal or regulatory obligation (not including contractual obligations).

Vital interests: the processing is necessary to protect someone’s life.

Public task: the processing is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law.

Legitimate interests: the processing is necessary for our legitimate interests (for example to administer and maintain our website) or the legitimate interests of a third party unless there is a good reason to protect your personal data which overrides those legitimate interests. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

Click here to find out more on the Information Commissioner’s Office website about the types of lawful basis that we will rely on to process your personal data.

Disclosing your personal data

We may have to share your personal data with the parties below in order to provide our services to you. We require all third parties to respect the security of your personal data and to treat it in accordance with the law, and when they are processing personal data on our behalf we do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. Examples of our third parties include:

Sub-contractors for the performance of any contract we enter into with them or you;
Service providers acting as processors who provide IT and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers based who provide consultancy, banking, legal, insurance and accounting services.

We do not transfer your personal data outside the European Economic Area (EEA)

Cookies

Consider whether you want a digital log of your visit to our website to be recorded in your browser. If you don’t want a record to be kept, you can choose to delete your browser history afterwards or view our pages in incognito mode / private browsing, which won’t store your browser history, cookies, or search history after you’ve closed your browsers. However, you are not invisible. Using incognito mode / private browsing does not hide your browser history from your internet service provider, us or your employer (if you are using a company device).

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookies policy.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased Services from us and, in each case, you have not opted out of receiving that marketing.

[We will get your express opt-in consent before we share your personal data with any other company for marketing purposes.

You can ask us [or third parties] to stop sending you marketing messages at any time by emailing us hello@victito.com and updating your marketing preferences or by following the opt-out links on any marketing message sent to you, or by contacting us at any time.

How long we will keep your data

Your personal information will be kept securely on electronic platforms We will only retain your personal data digitally for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

We will then securely dispose of your information by digital deletion.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to access the Information Commissioner’s Office website to find out more about these rights:

Right to make a data protection complaint

Right to be informed about the collection and use of your personal date

Right to access your personal data.

Right to correction of your personal data.

Right to erasure of your personal data.

Right to restriction of processing your personal data.

Right to transfer your personal data.

Right to object to processing of your personal data.

Rights in relation to automated decision making and profiling

If you wish to exercise any of the rights set out above, please Contact us. If you are unhappy with how we are processing your personal data, you have the right to complaint to the Information Commissioner Office. The Information Commissioner can be contacted at:

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

https://ico.org.uk/concerns/

Helpline number: 0303 123 1113

Personal Data Requests

If you wish to obtain a copy of your personal data held by us, then please write to us at 1st Floor, 85 Mercian Way, Stockport, SK3 9DF. Please note that you may be charged a fee of £25 for this service. You may also be asked to provide proof of your identity and for information that might help to locate the information you are seeking.

We reserve the right to charge a reasonable fee of £100 if your request is clearly repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

We are registered in England and Wales under the name of Victito Limited

Registration number: 10524969

Our Postal Address is: SMA – 1st Floor, 85 Mercian Way, Stockport, SK3 9DF

You can contact us by writing to the postal address given above or by using our website contact form, by email to hello@victito.com.